Privacy Policy
Last updated: January 2025
Introduction
Tikroo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.
Information We Collect
Personal Information
- Name, email address, and phone number
- Payment information (processed securely through our payment partners)
- Event attendance history and preferences
- Account credentials and profile information
Usage Information
- Device information and IP address
- Browser type and operating system
- Pages visited and features used
- Time and date of visits
How We Use Your Information
- Process ticket purchases and deliver e-tickets
- Communicate about events, orders, and account updates
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing
We may share your information with:
- Event organisers for events you purchase tickets to
- Payment processors to complete transactions
- Service providers who assist in operating our platform
- Law enforcement when required by law
We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent for data processing
Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tikroo.com
Phone: +94 11 234 5678